• How It Works
• Specifications
• Compatibility
• Reviews
• Upgrade
• User Manual
• Troubleshooting
• Lightning Safety
• Warranty
• Resellers and Partners
• Submit RMA
• Firmware Update Signup
• New Product Information
• Firmware Update Utility
• Trade-Up Program

TROUBLESHOOTING

The Lightning Bug Plus™ will not power on:

- Try a fresh 9V battery or make sure that your battery is fully charged.

- Check that the battery connector is firmly attached to the battery.

During the POST (Power On Self-Test), some of the LED's do not light up or appear dim:

- Try a fresh 9V battery or make sure that your battery is fully charged.

- Check that the battery connector is firmly attached to the battery.

There's lightning all around me, but I'm not getting any pictures!:

- Try pressing the LEFT and RIGHT buttons simultaneously with the unit powered on and connected to your camera. If your camera takes a picture once per second, the Lightning Bug Plus™ is communicating with your camera.

- Try a fresh 9V battery or make sure that your battery is fully charged.

My camera takes a picture when I press the LEFT and RIGHT buttons, but I'm still not getting any shots of lightning!:

- Watch the yellow lightning bolt on the Lightning Bug Plus - if it lights up, the unit is 'seeing' the lightning flashes. If your camera still isn't taking pictures when the yellow LED lights up the lightning bolt, your camera may not be configured correctly. - Make sure all of your camera settings are set to 'Manual' - the 'Auto' mode will, in many cases, prevent the Lightning Bug™ from correctly triggering your camera.

When I press the LEFT and RIGHT buttons to test the system, nothing happens:

- Please verify that your cable is fully inserted, and inserted correctly, into your camera. Some cables, like the Nikon DC2, can inadvertently be plugged in backwards.

There's lightning all around me, but the lightning bolt on the Lightning Bug Plus™ never lights up:

- Increase the sensitivity of the Lightning Bug™ by pressing the RIGHT arrow.

- Make sure that the Lightning Bug Plus™ is not behind a pane of glass - most modern glass windows in cars and homes block infra-red light, which the Lightning Bug Plus™ needs to 'see' in order to function.

My camera keeps tripping the shutter whenever the Lightning Bug Plus™ is attached to it:

- Decrease the sensitivity of the Lightning Bug Plus™ by pressing the LEFT arrow.

I can't see my pictures on the camera back immediately after a shot is taken:

- Change the meter mode function in the Lightning Bug Plus™ to set the meter to 'Always Off' - see the users manual for more details.

What do I do if none of these suggestions works?

- You can either contact us to discuss the issue, or you can return the unit to us for service - see http://www.mkcontrols.com/lightningbug/rma/ to issue an RMA.